Hertz: I have been looked over lied to and in general...

A Hertz customer review by GetHuman user ~robin6319 from November 21st, 2017

Background on ~robin6319's case

GetHuman: ~robin6319 - can you tell our other Hertz customers when your case took place?
~robin6319: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to Hertz, and if so, how?
~robin6319: I used the 800-654-3131 number I found for on the GetHuman Hertz customer phone number page I was on: Hertz Customer Service Phone Number
GetHuman: And which of these common Hertz customer issues best describes the reason you wanted to talk to them?
(Shows ~robin6319 a list of common Hertz problems)
~robin6319: "Problem With a Rental" was why I was trying to call.

~robin6319's review of Hertz customer service

GetHuman: So how would you sum up your experience for GetHuman's Hertz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~robin6319: I have been looked over lied to and in general treated VERY POORLY !! I need some sort of resolution ! this problem is a month old, Hertz acts as if it doesn't need customers !!*My daughter tried to rent a car the rental place said her credit was insufficient but refused to give her money back when denied.
GetHuman: Let's quantify your experience contacting Hertz. On a scale of 1 to 5, how easy is it go get help on a Hertz problem?
~robin6319: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~robin6319: I'd give them a two out of five on communication.
GetHuman: And what about Hertz's ability to quickly and effectively address your problem?
~robin6319: For that I would say three out of five.
GetHuman: And finally- any advice for other Hertz customers?
~robin6319: Call them early in the day or late. Don't forget any personal or account information you might need for Hertz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~robin6319 taken from his Hertz customer service problem that occurred on November 19th, 2017.


2.08 of 5 stars | 87 reviews

~robin6319's Hertz Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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