Hertz: The line was very long. Tryed to use kiosk whic...
A Hertz customer review by GetHuman user ~Ipg9222 from November 16th, 2017
Background on ~Ipg9222's case
GetHuman: ~Ipg9222 - can you tell our other Hertz customers when your case took place?
~Ipg9222: Yup. It was afternoon, on November 8th.
GetHuman: Did you reach out to Hertz, and if so, how?
GetHuman: And which of these common Hertz customer issues best describes the reason you wanted to talk to them?
(Shows ~Ipg9222 a list of common Hertz problems)
~Ipg9222: "Cancel booking" was why I was trying to call.
~Ipg9222's review of Hertz customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ipg9222: The line was very long. Tryed to use kiosk which had no service after the ** min wait time. Back on line for total of ** min wait. Then wait to get out of lot. Car has bad suspension. *Would have written hertz but no ail for customer service or complaints on their website. Frustrating to say the least.
GetHuman: Let's quantify your experience contacting Hertz. On a scale of 1 to 5, how easy is it go get help on a Hertz problem?
~Ipg9222: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ipg9222: I'd give them a one out of five on communication.
GetHuman: And what about Hertz's ability to quickly and effectively address your problem?
~Ipg9222: For that I would say three out of five.
GetHuman: And finally- any advice for other Hertz customers?
~Ipg9222: Call them early in the day or late. Don't forget any personal or account information you might need for Hertz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ipg9222 taken from his Hertz customer service problem that occurred on November 8th, 2017.