Hertz: Very poor response and they transferred me cons...
A Hertz customer review by GetHuman user GetHuman-284405 from November 21st, 2017
Background on GetHuman-284405's case
GetHuman: GetHuman-284405 - can you tell our other Hertz customers when your case took place?
GetHuman-284405: Yes I can. It was evening, on November 11th.
GetHuman: Did you reach out to Hertz, and if so, how?
GetHuman: And which of these common Hertz customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-284405 a list of common Hertz problems)
GetHuman-284405: "Lost and Found" was why I was trying to call.
GetHuman-284405's review of Hertz customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-284405: Very poor response and they transferred me constantly to wrong department. I rented a car in Gainesville FL and during the booking I clearly indicated that I need a car with GPS. When I reached at the counter at the airport I was told that they don't have a car with GPS. They gave me a car without GPS and two keys. Both the keys never worked and I couldn't lock*unlock car remotely. Gainesville FL is Hertz's worst location.
GetHuman: Let's quantify your experience contacting Hertz. On a scale of 1 to 5, how easy is it go get help on a Hertz problem?
GetHuman-284405: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-284405: I'd give them a five out of five on communication.
GetHuman: And what about Hertz's ability to quickly and effectively address your problem?
GetHuman-284405: For that I would say two out of five.
GetHuman: And finally- any advice for other Hertz customers?
GetHuman-284405: Call them early in the day or late. Don't forget any personal or account information you might need for Hertz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-284405 taken from his Hertz customer service problem that occurred on November 11th, 2017.