Hertz: booked a car at one location, during my trip ci...
A Hertz customer review by GetHuman user ~easywordsplz from November 5th, 2017
Background on ~easywordsplz's case
GetHuman: ~easywordsplz - can you tell our other Hertz customers when your case took place?
~easywordsplz: Yup. It was morning, on November 4th.
GetHuman: Did you reach out to Hertz, and if so, how?
GetHuman: And which of these common Hertz customer issues best describes the reason you wanted to talk to them?
(Shows ~easywordsplz a list of common Hertz problems)
~easywordsplz: "Complaint" was why I was trying to call.
~easywordsplz's review of Hertz customer service
GetHuman: So how would you sum up your experience for GetHuman's Hertz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~easywordsplz: booked a car at one location, during my trip circumstances changed and needed to return my car to another hertz location. (which you can do). called the point of pick up and they told me i needed to contact the *-*** number, called them they said my account must be handled by the location i picked it up from, *-*** agent called store with my on *-way, guy at location STRAIGHT HUNG UP on the *-*** agent as she was trying to explain what was going on, agent gave me the AREA manager phone number of the location called him, about an hour later finally got a response from point of pick up, apologizing for his rudeness im like are you serious, just get it done. he says okay return it to this location. go to the location the guy behind the counter has no idea what im talking about. returned car then my card kept getting charged for a WEEK after returning the care. same run around again with store, *-***, store...**WOULD NOT RECOMMEND DOING BUSINESS WITH AGAIN!
GetHuman: Let's quantify your experience contacting Hertz. On a scale of 1 to 5, how easy is it go get help on a Hertz problem?
~easywordsplz: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~easywordsplz: I'd give them a two out of five on communication.
GetHuman: And what about Hertz's ability to quickly and effectively address your problem?
~easywordsplz: For that I would say five out of five.
GetHuman: And finally- any advice for other Hertz customers?
~easywordsplz: Call them early in the day or late. Don't forget any personal or account information you might need for Hertz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~easywordsplz taken from his Hertz customer service problem that occurred on November 4th, 2017.