HigherOne: Hope that your account doesn't get any unauthor...
A HigherOne customer review by GetHuman user ~sanand80 from November 2nd, 2017
Background on ~sanand80's case
GetHuman: ~sanand80 - can you tell our other HigherOne customers when your case took place?
~sanand80: Yeah. It was middle of the night, on October 25th.
GetHuman: Did you reach out to HigherOne, and if so, how?
GetHuman: And which of these common HigherOne customer issues best describes the reason you wanted to talk to them?
(Shows ~sanand80 a list of common HigherOne problems)
~sanand80: "Request a loan" was why I was trying to call.
~sanand80's review of HigherOne customer service
GetHuman: So how would you sum up your experience for GetHuman's HigherOne customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sanand80: Hope that your account doesn't get any unauthorized charges. I was a victim of fraud and alerted higherone while the chareges were pending. I had to wait until they paid the charges and go through and dispute every transactions. It took up to * weeks for them to issue me a "provisional credit" for these charges. I had to provide more proof than the people who used my account without my permission. I spoke to * reps before the third time i called and that rep was smart enough to cancel my card. Yes they were still allowing them to use my card after I contacted them and made them aware of the charges. This bank ***** and our school forces us to use them!
GetHuman: Let's quantify your experience contacting HigherOne. On a scale of 1 to 5, how easy is it go get help on a HigherOne problem?
~sanand80: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sanand80: I'd give them a four out of five on communication.
GetHuman: And what about HigherOne's ability to quickly and effectively address your problem?
~sanand80: For that I would say three out of five.
GetHuman: And finally- any advice for other HigherOne customers?
~sanand80: Call them early in the day or late. Don't forget any personal or account information you might need for HigherOne to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sanand80 taken from his HigherOne customer service problem that occurred on October 25th, 2017.