HigherOne: This company was forced to pay fines in July...
A HigherOne customer review by GetHuman user ~ginamaywho from November 21st, 2017
Background on ~ginamaywho's case
GetHuman: ~ginamaywho - can you tell our other HigherOne customers when your case took place?
~ginamaywho: Yes. It was late at night, on November 12th.
GetHuman: Did you reach out to HigherOne, and if so, how?
GetHuman: And which of these common HigherOne customer issues best describes the reason you wanted to talk to them?
(Shows ~ginamaywho a list of common HigherOne problems)
~ginamaywho: "Repayment question" was why I was trying to call.
~ginamaywho's review of HigherOne customer service
GetHuman: So how would you sum up your experience for GetHuman's HigherOne customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ginamaywho: This company was forced to pay fines in July **** for scamming college students out of millions for excessive fees. Nothing has changed and I do not understand why they are allowed to continue with their unethical business practices. They charged me for $*** for a bill I had already paid in full a week prior. When I complained they told me send proof, which I did. They still refused to to refund the fees! There was absolutely NOTHING I could do and was forced to pay the fees because in their response to me I was told to pay it or risk further fees!! THIS SHOULD BE ILLEGAL! It is fraudulent and unnacceptable. I know their stock is plummeting and I can only hope they are forced out of business when higher ed institutions see the light and stop forcing this horrible company on their students!!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting HigherOne. On a scale of 1 to 5, how easy is it go get help on a HigherOne problem?
~ginamaywho: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ginamaywho: I'd give them a five out of five on communication.
GetHuman: And what about HigherOne's ability to quickly and effectively address your problem?
~ginamaywho: For that I would say one out of five.
GetHuman: And finally- any advice for other HigherOne customers?
~ginamaywho: Call them early in the day or late. Don't forget any personal or account information you might need for HigherOne to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ginamaywho taken from his HigherOne customer service problem that occurred on November 12th, 2017.