Hilton HHonors: They told they could not help, had to go back t...

A Hilton HHonors customer review by GetHuman user ~Amm from November 24th, 2017

Background on ~Amm's case

GetHuman: ~Amm - can you tell our other Hilton HHonors customers when your case took place?
~Amm: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Hilton HHonors, and if so, how?
~Amm: I used the 800-548-8690 number I found for on the GetHuman Hilton HHonors customer phone number page I was on: Hilton HHonors Customer Service Phone Number
GetHuman: And which of these common Hilton HHonors customer issues best describes the reason you wanted to talk to them?
(Shows ~Amm a list of common Hilton HHonors problems)
~Amm: "Cancel booking" was why I was trying to call.

~Amm's review of Hilton HHonors customer service

GetHuman: So how would you sum up your experience for GetHuman's Hilton HHonors customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Amm: They told they could not help, had to go back to local hotel, even though local hotel told me to call them as they could not help. Perverbial circular discussion of " go over there "
GetHuman: Let's quantify your experience contacting Hilton HHonors. On a scale of 1 to 5, how easy is it go get help on a Hilton HHonors problem?
~Amm: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Amm: I'd give them a five out of five on communication.
GetHuman: And what about Hilton HHonors's ability to quickly and effectively address your problem?
~Amm: For that I would say three out of five.
GetHuman: And finally- any advice for other Hilton HHonors customers?
~Amm: Call them early in the day or late. Don't forget any personal or account information you might need for Hilton HHonors to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Amm taken from his Hilton HHonors customer service problem that occurred on November 18th, 2017.

Hilton HHonors

2.63 of 5 stars | 43 reviews

~Amm's Hilton HHonors Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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