Home Depot Credit: Made cash payment at store, which normally post...
A Home Depot Credit customer review by GetHuman user ~Five decades to Mary from November 21st, 2017
Background on ~Five decades to Mary's case
GetHuman: ~Five decades to Mary - can you tell our other Home Depot Credit customers when your case took place?
~Five decades to Mary: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to Home Depot Credit, and if so, how?
GetHuman: And which of these common Home Depot Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~Five decades to Mary a list of common Home Depot Credit problems)
~Five decades to Mary: "Lower my rate" was why I was trying to call.
~Five decades to Mary's review of Home Depot Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Home Depot Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Five decades to Mary: Made cash payment at store, which normally posts immediately. Was told that Home Depot in store payments take ** hours to post. I needed to purchase something much quicker, so this is not a useful solution. The agent offered to have me try to increase my credit line instead, which I do not want to do. Although the agent was friendly, and could see my payment in the system, she was powerless to solve the problem. Citibank, the parent company, has pretty lousy policies. Remember this when dealing with any card that they service!
GetHuman: Let's quantify your experience contacting Home Depot Credit. On a scale of 1 to 5, how easy is it go get help on a Home Depot Credit problem?
~Five decades to Mary: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Five decades to Mary: I'd give them a four out of five on communication.
GetHuman: And what about Home Depot Credit's ability to quickly and effectively address your problem?
~Five decades to Mary: For that I would say five out of five.
GetHuman: And finally- any advice for other Home Depot Credit customers?
~Five decades to Mary: Call them early in the day or late. Don't forget any personal or account information you might need for Home Depot Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Five decades to Mary taken from his Home Depot Credit customer service problem that occurred on November 12th, 2017.