Home Depot: Rochester , NY store location *** Jefferson Roa...
A Home Depot customer review by GetHuman user ~Thx Ryan! from November 28th, 2017
Background on ~Thx Ryan!'s case
GetHuman: ~Thx Ryan! - can you tell our other Home Depot customers when your case took place?
~Thx Ryan!: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Home Depot, and if so, how?
GetHuman: And which of these common Home Depot customer issues best describes the reason you wanted to talk to them?
(Shows ~Thx Ryan! a list of common Home Depot problems)
~Thx Ryan!: "Refund an Order" was why I was trying to call.
~Thx Ryan!'s review of Home Depot customer service
GetHuman: So how would you sum up your experience for GetHuman's Home Depot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Thx Ryan!: Rochester , NY store location *** Jefferson Road I am recognizing Ryan Crosby Operations Manager for resolving my Ryobi power tool *refund challenge. Ryan solved online customer service dispute and issued me a cordless trimmer plus rechargeable battery as reasonable compensation for my frustration with lackk of support previously. Thank you Ryan!
GetHuman: Let's quantify your experience contacting Home Depot. On a scale of 1 to 5, how easy is it go get help on a Home Depot problem?
~Thx Ryan!: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Thx Ryan!: I'd give them a two out of five on communication.
GetHuman: And what about Home Depot's ability to quickly and effectively address your problem?
~Thx Ryan!: For that I would say one out of five.
GetHuman: And finally- any advice for other Home Depot customers?
~Thx Ryan!: Call them early in the day or late. Don't forget any personal or account information you might need for Home Depot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Thx Ryan! taken from his Home Depot customer service problem that occurred on November 21st, 2017.