Hotmail: Using the sequence listed I got to tech support...

A Hotmail customer review by GetHuman user ~teach health from November 18th, 2017

Background on ~teach health's case

GetHuman: ~teach health - can you tell our other Hotmail customers when your case took place?
~teach health: Yeah. It was afternoon, on November 10th.
GetHuman: Did you reach out to Hotmail, and if so, how?
~teach health: I used a help page I found on the GetHuman Hotmail customer service contact info page: Contact Hotmail Customer Service
GetHuman: And which of these common Hotmail customer issues best describes the reason you wanted to talk to them?
(Shows ~teach health a list of common Hotmail problems)
~teach health: "Technical support" was why I was trying to contact.

~teach health's review of Hotmail customer service

GetHuman: So how would you sum up your experience for GetHuman's Hotmail customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~teach health: Using the sequence listed I got to tech support in the Philippines. They are open * am - *pm weekdays and * am - * pm weekends Pacific time. In ** hrs they reply to my alternate email. Log in Problem has been frequent since change to log in live.
GetHuman: Let's quantify your experience contacting Hotmail. On a scale of 1 to 5, how easy is it go get help on a Hotmail problem?
~teach health: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~teach health: I'd give them a two out of five on communication.
GetHuman: And what about Hotmail's ability to quickly and effectively address your problem?
~teach health: For that I would say three out of five.
GetHuman: And finally- any advice for other Hotmail customers?
~teach health: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Hotmail to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~teach health taken from his Hotmail customer service problem that occurred on November 10th, 2017.


1.38 of 5 stars | 203 reviews

~teach health's Hotmail Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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