Houston Chronicle: Have tried multiple times to let no we cancelle...
A Houston Chronicle customer review by GetHuman user ~nope not gonna from November 25th, 2017
Background on ~nope not gonna's case
GetHuman: ~nope not gonna - can you tell our other Houston Chronicle customers when your case took place?
~nope not gonna: Yup. It was evening, on November 23rd.
GetHuman: Did you reach out to Houston Chronicle, and if so, how?
GetHuman: And which of these common Houston Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~nope not gonna a list of common Houston Chronicle problems)
~nope not gonna: "Complaint" was why I was trying to call.
~nope not gonna's review of Houston Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's Houston Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nope not gonna: Have tried multiple times to let no we cancelled our service in November **** and they still deducted money from my acct. The person I spoke to today had no record of it and said that it was changed from twice a week to sunday only. Could not help with refunding my acct
GetHuman: Let's quantify your experience contacting Houston Chronicle. On a scale of 1 to 5, how easy is it go get help on a Houston Chronicle problem?
~nope not gonna: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nope not gonna: I'd give them a one out of five on communication.
GetHuman: And what about Houston Chronicle's ability to quickly and effectively address your problem?
~nope not gonna: For that I would say three out of five.
GetHuman: And finally- any advice for other Houston Chronicle customers?
~nope not gonna: Call them early in the day or late. Don't forget any personal or account information you might need for Houston Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nope not gonna taken from his Houston Chronicle customer service problem that occurred on November 23rd, 2017.