Humana Prescription Drug Plan: Spent another hour on the phone being transferr...

A Humana Prescription Drug Plan customer review by GetHuman user ~mbagrad from November 19th, 2017

Background on ~mbagrad's case

GetHuman: ~mbagrad - can you tell our other Humana Prescription Drug Plan customers when your case took place?
~mbagrad: Yup. It was morning, on November 11th.
GetHuman: Did you reach out to Humana Prescription Drug Plan, and if so, how?
~mbagrad: I used the 800-865-8715 number I found for on the GetHuman Humana Prescription Drug Plan customer phone number page I was on: Humana Prescription Drug Plan Customer Service Phone Number
GetHuman: And which of these common Humana Prescription Drug Plan customer issues best describes the reason you wanted to talk to them?
(Shows ~mbagrad a list of common Humana Prescription Drug Plan problems)
~mbagrad: "Complaint" was why I was trying to call.

~mbagrad's review of Humana Prescription Drug Plan customer service

GetHuman: So how would you sum up your experience for GetHuman's Humana Prescription Drug Plan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mbagrad: Spent another hour on the phone being transferred around with no resolution to re-instating my Medicare Drug plan benefits, which were arbitrarily cancelled. **Humana...just like having no insurance at all!
GetHuman: Let's quantify your experience contacting Humana Prescription Drug Plan. On a scale of 1 to 5, how easy is it go get help on a Humana Prescription Drug Plan problem?
~mbagrad: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mbagrad: I'd give them a one out of five on communication.
GetHuman: And what about Humana Prescription Drug Plan's ability to quickly and effectively address your problem?
~mbagrad: For that I would say one out of five.
GetHuman: And finally- any advice for other Humana Prescription Drug Plan customers?
~mbagrad: Call them early in the day or late. Don't forget any personal or account information you might need for Humana Prescription Drug Plan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mbagrad taken from his Humana Prescription Drug Plan customer service problem that occurred on November 11th, 2017.

Humana Prescription Drug Plan

1.60 of 5 stars | 37 reviews

~mbagrad's Humana Prescription Drug Plan Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Humana Prescription Drug Plan, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Humana Prescription Drug Plan in any way.

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