Humana: Could not understand two of the people I spoke...

A Humana customer review by GetHuman user ~dental office manager from November 21st, 2017

Background on ~dental office manager's case

GetHuman: ~dental office manager - can you tell our other Humana customers when your case took place?
~dental office manager: Yeah. It was evening, on November 12th.
GetHuman: Did you reach out to Humana, and if so, how?
~dental office manager: I used the 877-877-1051 number I found for on the GetHuman Humana customer phone number page I was on: Humana Customer Service Phone Number
GetHuman: And which of these common Humana customer issues best describes the reason you wanted to talk to them?
(Shows ~dental office manager a list of common Humana problems)
~dental office manager: "Get insurance" was why I was trying to call.

~dental office manager's review of Humana customer service

GetHuman: So how would you sum up your experience for GetHuman's Humana customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dental office manager: Could not understand two of the people I spoke. Was transferred three times. One hung on me when I asked where they were located. Please hire Americans for your help desk.
GetHuman: Let's quantify your experience contacting Humana. On a scale of 1 to 5, how easy is it go get help on a Humana problem?
~dental office manager: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dental office manager: I'd give them a three out of five on communication.
GetHuman: And what about Humana's ability to quickly and effectively address your problem?
~dental office manager: For that I would say two out of five.
GetHuman: And finally- any advice for other Humana customers?
~dental office manager: Call them early in the day or late. Don't forget any personal or account information you might need for Humana to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dental office manager taken from his Humana customer service problem that occurred on November 12th, 2017.

Humana

2.50 of 5 stars | 93 reviews

~dental office manager's Humana Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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