Humana - I hope you are reading this. Your phon...
A Humana customer review by GetHuman user ~gwpriester from November 26th, 2017
Background on ~gwpriester's case
GetHuman: ~gwpriester - can you tell our other Humana customers when your case took place?
~gwpriester: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Humana, and if so, how?
GetHuman: And which of these common Humana customer issues best describes the reason you wanted to talk to them?
(Shows ~gwpriester a list of common Humana problems)
~gwpriester: "Make/Chase a claim" was why I was trying to call.
~gwpriester's review of Humana customer service
GetHuman: So how would you sum up your experience for GetHuman's Humana customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gwpriester: Humana - I hope you are reading this. Your phone queue *****. It is totally convoluted. If you really care about your customers, then make it easier to get to a real person and a real person in the correct department, e.g. billing. Your current dysfunctional system is so frustrating that my wife and I will reconsider our Humana policy at the next possible opportunity.
GetHuman: Let's quantify your experience contacting Humana. On a scale of 1 to 5, how easy is it go get help on a Humana problem?
~gwpriester: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gwpriester: I'd give them a four out of five on communication.
GetHuman: And what about Humana's ability to quickly and effectively address your problem?
~gwpriester: For that I would say one out of five.
GetHuman: And finally- any advice for other Humana customers?
~gwpriester: Call them early in the day or late. Don't forget any personal or account information you might need for Humana to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gwpriester taken from his Humana customer service problem that occurred on November 18th, 2017.