Humana: The wait is entirely too long. No one can seem...
A Humana customer review by GetHuman user GetHuman-280225 from November 21st, 2017
Background on GetHuman-280225's case
GetHuman: GetHuman-280225 - can you tell our other Humana customers when your case took place?
GetHuman-280225: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to Humana, and if so, how?
GetHuman: And which of these common Humana customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-280225 a list of common Humana problems)
GetHuman-280225: "Make/Chase a claim" was why I was trying to call.
GetHuman-280225's review of Humana customer service
GetHuman: So how would you sum up your experience for GetHuman's Humana customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-280225: The wait is entirely too long. No one can seem to tell me who sent the claim. They keep giving me the Physicians private cell number. That cannot be the number on the bottom of the claim form.
GetHuman: Let's quantify your experience contacting Humana. On a scale of 1 to 5, how easy is it go get help on a Humana problem?
GetHuman-280225: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-280225: I'd give them a two out of five on communication.
GetHuman: And what about Humana's ability to quickly and effectively address your problem?
GetHuman-280225: For that I would say one out of five.
GetHuman: And finally- any advice for other Humana customers?
GetHuman-280225: Call them early in the day or late. Don't forget any personal or account information you might need for Humana to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-280225 taken from his Humana customer service problem that occurred on November 13th, 2017.