Humana: It has been * days and you are refusing to help...
A Humana customer review by GetHuman user ~donna28r from November 21st, 2017
Background on ~donna28r's case
GetHuman: ~donna28r - can you tell our other Humana customers when your case took place?
~donna28r: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to Humana, and if so, how?
GetHuman: And which of these common Humana customer issues best describes the reason you wanted to talk to them?
(Shows ~donna28r a list of common Humana problems)
~donna28r: "Account Access" was why I was trying to call.
~donna28r's review of Humana customer service
GetHuman: So how would you sum up your experience for GetHuman's Humana customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~donna28r: It has been * days and you are refusing to help me with my issue. I have contact the BBB b*c you gave me a PCP that is retired. I want this fixed immediately. I don't want to wait until June * to have a new PCP. I call your *-*** and they jerked me around. ***I want a supervisor's name.. This is my *nd email. I also need a new card emailed to me.**Thank you,***Donna Rogers
GetHuman: Let's quantify your experience contacting Humana. On a scale of 1 to 5, how easy is it go get help on a Humana problem?
~donna28r: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~donna28r: I'd give them a three out of five on communication.
GetHuman: And what about Humana's ability to quickly and effectively address your problem?
~donna28r: For that I would say four out of five.
GetHuman: And finally- any advice for other Humana customers?
~donna28r: Call them early in the day or late. Don't forget any personal or account information you might need for Humana to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~donna28r taken from his Humana customer service problem that occurred on November 16th, 2017.