Humana: need to get some to talk and not get the run ar...
A Humana customer review by GetHuman user ~leonides alvarado jr from November 26th, 2017
Background on ~leonides alvarado jr's case
GetHuman: ~leonides alvarado jr - can you tell our other Humana customers when your case took place?
~leonides alvarado jr: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Humana, and if so, how?
GetHuman: And which of these common Humana customer issues best describes the reason you wanted to talk to them?
(Shows ~leonides alvarado jr a list of common Humana problems)
~leonides alvarado jr: "Make/Chase a claim" was why I was trying to call.
~leonides alvarado jr's review of Humana customer service
GetHuman: So how would you sum up your experience for GetHuman's Humana customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~leonides alvarado jr: need to get some to talk and not get the run around trying fine the rt choice spent one day **th * hr and still dent get anyone all all, went ** more time by the operators calling some and finally gave up very bad service and mywife was in the hospital at that time I was very unhsppy Alvarado leonides jr
GetHuman: Let's quantify your experience contacting Humana. On a scale of 1 to 5, how easy is it go get help on a Humana problem?
~leonides alvarado jr: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~leonides alvarado jr: I'd give them a four out of five on communication.
GetHuman: And what about Humana's ability to quickly and effectively address your problem?
~leonides alvarado jr: For that I would say three out of five.
GetHuman: And finally- any advice for other Humana customers?
~leonides alvarado jr: Call them early in the day or late. Don't forget any personal or account information you might need for Humana to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~leonides alvarado jr taken from his Humana customer service problem that occurred on November 17th, 2017.