Humana: very bad number to get through to talk to a per...
A Humana customer review by GetHuman user ~DONNA ZINK from November 20th, 2017
Background on ~DONNA ZINK's case
GetHuman: ~DONNA ZINK - can you tell our other Humana customers when your case took place?
~DONNA ZINK: Yes I can. It was evening, on November 11th.
GetHuman: Did you reach out to Humana, and if so, how?
GetHuman: And which of these common Humana customer issues best describes the reason you wanted to talk to them?
(Shows ~DONNA ZINK a list of common Humana problems)
~DONNA ZINK: "Overcharge/Strange charge" was why I was trying to call.
~DONNA ZINK's review of Humana customer service
GetHuman: So how would you sum up your experience for GetHuman's Humana customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DONNA ZINK: very bad number to get through to talk to a person I HAVE TALKED TO AT LEAST * PEOPLE AND STILL HAVE A PROBLEM WITH THE MISTAKE THEY MADE FOR MY **.** WAL-MART DRUG PLAN I CAN NOT SEND IT IN BECAUSE I HAVE NO PAYMENT BOOK THEY STILL WILL NOT GET IT RIGHT AND I SIGNED UP IN NOVERBER **** AND THEY TELL ME YES YOU ARE SIGNED UP.SINCERLY, DONNA ZINK
GetHuman: Let's quantify your experience contacting Humana. On a scale of 1 to 5, how easy is it go get help on a Humana problem?
~DONNA ZINK: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DONNA ZINK: I'd give them a two out of five on communication.
GetHuman: And what about Humana's ability to quickly and effectively address your problem?
~DONNA ZINK: For that I would say five out of five.
GetHuman: And finally- any advice for other Humana customers?
~DONNA ZINK: Call them early in the day or late. Don't forget any personal or account information you might need for Humana to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DONNA ZINK taken from his Humana customer service problem that occurred on November 11th, 2017.