Husqvarna: I explained that the wheels of my mower literal...
A Husqvarna customer review by GetHuman user ~Discouraged from November 17th, 2017
Background on ~Discouraged's case
GetHuman: ~Discouraged - can you tell our other Husqvarna customers when your case took place?
~Discouraged: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to Husqvarna, and if so, how?
GetHuman: And which of these common Husqvarna customer issues best describes the reason you wanted to talk to them?
(Shows ~Discouraged a list of common Husqvarna problems)
~Discouraged: "Warranty claim" was why I was trying to call.
~Discouraged's review of Husqvarna customer service
GetHuman: So how would you sum up your experience for GetHuman's Husqvarna customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Discouraged: I explained that the wheels of my mower literally broke off my mower,my mower is less than * months old model *****chv,I was hung up on first the second time I called they said there is no warranty on wheels this is by far the worst customer service I have ever experienced I am marching into LOWES next to see why they sell these products knowing they are built so terribly!!
GetHuman: Let's quantify your experience contacting Husqvarna. On a scale of 1 to 5, how easy is it go get help on a Husqvarna problem?
~Discouraged: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Discouraged: I'd give them a one out of five on communication.
GetHuman: And what about Husqvarna's ability to quickly and effectively address your problem?
~Discouraged: For that I would say three out of five.
GetHuman: And finally- any advice for other Husqvarna customers?
~Discouraged: Call them early in the day or late. Don't forget any personal or account information you might need for Husqvarna to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Discouraged taken from his Husqvarna customer service problem that occurred on November 15th, 2017.