Husqvarna: Quite simply not of any help and it was clear t...
A Husqvarna customer review by GetHuman user ~Highlad from November 21st, 2017
Background on ~Highlad's case
GetHuman: ~Highlad - can you tell our other Husqvarna customers when your case took place?
~Highlad: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Husqvarna, and if so, how?
GetHuman: And which of these common Husqvarna customer issues best describes the reason you wanted to talk to them?
(Shows ~Highlad a list of common Husqvarna problems)
~Highlad: "Repairs" was why I was trying to call.
~Highlad's review of Husqvarna customer service
GetHuman: So how would you sum up your experience for GetHuman's Husqvarna customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Highlad: Quite simply not of any help and it was clear that I was really on my own...Problem: purchased new lawn tractor yesterday Manuals safety Information and all product sheets and product registration cards and keys had been lost by Lowe's. This says much about Husqvarna. After having used a Husqvarna for ** years I purchased a new one...I should have called them first and found out just how much they value a customer.
GetHuman: Let's quantify your experience contacting Husqvarna. On a scale of 1 to 5, how easy is it go get help on a Husqvarna problem?
~Highlad: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Highlad: I'd give them a two out of five on communication.
GetHuman: And what about Husqvarna's ability to quickly and effectively address your problem?
~Highlad: For that I would say five out of five.
GetHuman: And finally- any advice for other Husqvarna customers?
~Highlad: Call them early in the day or late. Don't forget any personal or account information you might need for Husqvarna to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Highlad taken from his Husqvarna customer service problem that occurred on November 19th, 2017.