Hyatt Hotels and Resorts: Got through quickly, but legal will not return...
A Hyatt Hotels and Resorts customer review by GetHuman user ~Reality Chex from November 22nd, 2017
Background on ~Reality Chex's case
GetHuman: ~Reality Chex - can you tell our other Hyatt Hotels and Resorts customers when your case took place?
~Reality Chex: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Hyatt Hotels and Resorts, and if so, how?
GetHuman: And which of these common Hyatt Hotels and Resorts customer issues best describes the reason you wanted to talk to them?
(Shows ~Reality Chex a list of common Hyatt Hotels and Resorts problems)
~Reality Chex: "Missing item" was why I was trying to call.
~Reality Chex's review of Hyatt Hotels and Resorts customer service
GetHuman: So how would you sum up your experience for GetHuman's Hyatt Hotels and Resorts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Reality Chex: Got through quickly, but legal will not return call.**"Legal Department Duty Officer Help Line" voicemails are not returned (it's now been * days).
GetHuman: Let's quantify your experience contacting Hyatt Hotels and Resorts. On a scale of 1 to 5, how easy is it go get help on a Hyatt Hotels and Resorts problem?
~Reality Chex: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Reality Chex: I'd give them a three out of five on communication.
GetHuman: And what about Hyatt Hotels and Resorts's ability to quickly and effectively address your problem?
~Reality Chex: For that I would say two out of five.
GetHuman: And finally- any advice for other Hyatt Hotels and Resorts customers?
~Reality Chex: Call them early in the day or late. Don't forget any personal or account information you might need for Hyatt Hotels and Resorts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Reality Chex taken from his Hyatt Hotels and Resorts customer service problem that occurred on November 14th, 2017.