Hyatt Hotels and Resorts: You still have to go through the horrible phone...
A Hyatt Hotels and Resorts customer review by GetHuman user GetHuman-374685 from November 26th, 2017
Background on GetHuman-374685's case
GetHuman: GetHuman-374685 - can you tell our other Hyatt Hotels and Resorts customers when your case took place?
GetHuman-374685: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Hyatt Hotels and Resorts, and if so, how?
GetHuman: And which of these common Hyatt Hotels and Resorts customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-374685 a list of common Hyatt Hotels and Resorts problems)
GetHuman-374685: "Insurance claim" was why I was trying to call.
GetHuman-374685's review of Hyatt Hotels and Resorts customer service
GetHuman: So how would you sum up your experience for GetHuman's Hyatt Hotels and Resorts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-374685: You still have to go through the horrible phone tree of options. Finally gave up and hung up after ** minutes on hold
GetHuman: Let's quantify your experience contacting Hyatt Hotels and Resorts. On a scale of 1 to 5, how easy is it go get help on a Hyatt Hotels and Resorts problem?
GetHuman-374685: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-374685: I'd give them a two out of five on communication.
GetHuman: And what about Hyatt Hotels and Resorts's ability to quickly and effectively address your problem?
GetHuman-374685: For that I would say one out of five.
GetHuman: And finally- any advice for other Hyatt Hotels and Resorts customers?
GetHuman-374685: Call them early in the day or late. Don't forget any personal or account information you might need for Hyatt Hotels and Resorts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-374685 taken from his Hyatt Hotels and Resorts customer service problem that occurred on November 19th, 2017.