Hyatt Hotels and Resorts: I called the corporate office customer relation...

A Hyatt Hotels and Resorts customer review by GetHuman user ~Mad@Hyatt from November 17th, 2017

Background on ~Mad@Hyatt's case

GetHuman: ~Mad@Hyatt - can you tell our other Hyatt Hotels and Resorts customers when your case took place?
~Mad@Hyatt: Yup. It was morning, on November 8th.
GetHuman: Did you reach out to Hyatt Hotels and Resorts, and if so, how?
~Mad@Hyatt: I used the 888-591-1234 number I found for on the GetHuman Hyatt Hotels and Resorts customer phone number page I was on: Hyatt Hotels and Resorts Customer Service Phone Number
GetHuman: And which of these common Hyatt Hotels and Resorts customer issues best describes the reason you wanted to talk to them?
(Shows ~Mad@Hyatt a list of common Hyatt Hotels and Resorts problems)
~Mad@Hyatt: "Complaint" was why I was trying to call.

~Mad@Hyatt's review of Hyatt Hotels and Resorts customer service

GetHuman: So how would you sum up your experience for GetHuman's Hyatt Hotels and Resorts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mad@Hyatt: I called the corporate office customer relations to complain about the Hyatt Regency in Cincinnati and she listened to my complaint and put me on hold and I have been on hold for at least ** minutes!! This is unacceptable!!
GetHuman: Let's quantify your experience contacting Hyatt Hotels and Resorts. On a scale of 1 to 5, how easy is it go get help on a Hyatt Hotels and Resorts problem?
~Mad@Hyatt: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mad@Hyatt: I'd give them a five out of five on communication.
GetHuman: And what about Hyatt Hotels and Resorts's ability to quickly and effectively address your problem?
~Mad@Hyatt: For that I would say two out of five.
GetHuman: And finally- any advice for other Hyatt Hotels and Resorts customers?
~Mad@Hyatt: Call them early in the day or late. Don't forget any personal or account information you might need for Hyatt Hotels and Resorts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mad@Hyatt taken from his Hyatt Hotels and Resorts customer service problem that occurred on November 8th, 2017.

Hyatt Hotels and Resorts

2.50 of 5 stars | 17 reviews

~Mad@Hyatt's Hyatt Hotels and Resorts Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Hyatt Hotels and Resorts, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Hyatt Hotels and Resorts in any way.

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