Hyatt Hotels and Resorts: harassment at all levels of the Hyatt corporation

A Hyatt Hotels and Resorts customer review by GetHuman user GetHuman-apropos1 from December 1st, 2017

Background on GetHuman-apropos1's case

GetHuman: GetHuman-apropos1 - can you tell our other Hyatt Hotels and Resorts customers when your case took place?
GetHuman-apropos1: Sure. It was morning, on November 26th.
GetHuman: Did you reach out to Hyatt Hotels and Resorts, and if so, how?
GetHuman-apropos1: I used the 888-591-1234 number I found for on the GetHuman Hyatt Hotels and Resorts customer phone number page I was on: Hyatt Hotels and Resorts Customer Service Phone Number
GetHuman: And which of these common Hyatt Hotels and Resorts customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-apropos1 a list of common Hyatt Hotels and Resorts problems)
GetHuman-apropos1: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-apropos1's review of Hyatt Hotels and Resorts customer service

GetHuman: So how would you sum up your experience for GetHuman's Hyatt Hotels and Resorts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-apropos1: harassment at all levels of the Hyatt corporation
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-apropos1: I have just received a phone call from someone who stated that they represented the Hyatt Human resources. I informed the person of the harassment that I received during my tenure there and also after my subsequent quitting from my position in the Hyatt at **** Hyatt Resort Dr. I have contacted the general counsel via telephone twice and left voicemails which were forwarded inappropriately to the HR department, which then contacted me and was completely unhelpful. I have of course attempted several times to act in good faith with your corporation. However this is the last such attempt due to continuance of the harassment even though I have left the Hyatt.
GetHuman: Let's quantify your experience contacting Hyatt Hotels and Resorts. On a scale of 1 to 5, how easy is it go get help on a Hyatt Hotels and Resorts problem?
GetHuman-apropos1: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-apropos1: I'd give them a five out of five on communication.
GetHuman: And what about Hyatt Hotels and Resorts's ability to quickly and effectively address your problem?
GetHuman-apropos1: For that I would say four out of five.
GetHuman: And finally- any advice for other Hyatt Hotels and Resorts customers?
GetHuman-apropos1: Call them early in the day or late. Don't forget any personal or account information you might need for Hyatt Hotels and Resorts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-apropos1 taken from his Hyatt Hotels and Resorts customer service problem that occurred on November 26th, 2017.

Hyatt Hotels and Resorts

2.50 of 5 stars | 17 reviews

GetHuman-apropos1's Hyatt Hotels and Resorts Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Hyatt Hotels and Resorts, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Hyatt Hotels and Resorts in any way.

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