ITA Airways: My elderly parent's in law tried to make an int...
A ITA Airways customer review by GetHuman user ~Adrian from November 6th, 2017
Background on ~Adrian's case
GetHuman: ~Adrian - can you tell our other ITA Airways customers when your case took place?
~Adrian: Sure. It was middle of the night, on November 1st.
GetHuman: Did you reach out to ITA Airways, and if so, how?
GetHuman: And which of these common ITA Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~Adrian a list of common ITA Airways problems)
~Adrian: "Cancel flight" was why I was trying to call.
~Adrian's review of ITA Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's ITA Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Adrian: My elderly parent's in law tried to make an internet booking with my small son. They have long complicated names with non-european syntax and messed up on of the bookings. The company were cold and unpleasant and completely unsympathetic. The operator actually just refused to put me through to her supervisor. Their English was ropy and they didn't meet minimal standards of courtesy.
GetHuman: Let's quantify your experience contacting ITA Airways. On a scale of 1 to 5, how easy is it go get help on a ITA Airways problem?
~Adrian: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Adrian: I'd give them a three out of five on communication.
GetHuman: And what about ITA Airways's ability to quickly and effectively address your problem?
~Adrian: For that I would say five out of five.
GetHuman: And finally- any advice for other ITA Airways customers?
~Adrian: Call them early in the day or late. Don't forget any personal or account information you might need for ITA Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Adrian taken from his ITA Airways customer service problem that occurred on November 1st, 2017.