I have flight by icelandair from Boston to Reyk...
A Icelandair customer review by GetHuman user ~osman from November 23rd, 2017
Background on ~osman's case
GetHuman: ~osman - can you tell our other Icelandair customers when your case took place?
~osman: Yes I can. It was late at night, on November 17th.
GetHuman: Did you reach out to Icelandair, and if so, how?
GetHuman: And which of these common Icelandair customer issues best describes the reason you wanted to talk to them?
(Shows ~osman a list of common Icelandair problems)
~osman: "Baggage problem" was why I was trying to call.
~osman's review of Icelandair customer service
GetHuman: So how would you sum up your experience for GetHuman's Icelandair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~osman: I have flight by icelandair from Boston to Reykjavik on ** th August ****. My flight number was ***. Aproximatelly * hours everything is going well, but later I felt bad and warned cabinet people to help me. I was in about to swoon. The hostess brought to me oxygen mask. Hostes whose name was Margret Ros Qunnarsdottir helped me a lot and during that time there was an announcment to learn if there is a doctor at the plane or not. Young doctor asked for my age and asked if I have a permenat dissease or not. It was horrible, I gained my energy to thanked the doctor. The Hostess Margret helped me as a doctor. At the end, of course, I was very happy and thought that I was in the correct flight. I will keep flying with icelandair. Thanks again.*Osman
GetHuman: Let's quantify your experience contacting Icelandair. On a scale of 1 to 5, how easy is it go get help on a Icelandair problem?
~osman: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~osman: I'd give them a four out of five on communication.
GetHuman: And what about Icelandair's ability to quickly and effectively address your problem?
~osman: For that I would say three out of five.
GetHuman: And finally- any advice for other Icelandair customers?
~osman: Call them early in the day or late. Don't forget any personal or account information you might need for Icelandair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~osman taken from his Icelandair customer service problem that occurred on November 17th, 2017.