Icelandair: Was worried that my passport name was not enter...
A Icelandair customer review by GetHuman user ~Berner Mama from November 21st, 2017
Background on ~Berner Mama's case
GetHuman: ~Berner Mama - can you tell our other Icelandair customers when your case took place?
~Berner Mama: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Icelandair, and if so, how?
GetHuman: And which of these common Icelandair customer issues best describes the reason you wanted to talk to them?
(Shows ~Berner Mama a list of common Icelandair problems)
~Berner Mama: "Cancel flight" was why I was trying to call.
~Berner Mama's review of Icelandair customer service
GetHuman: So how would you sum up your experience for GetHuman's Icelandair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Berner Mama: Was worried that my passport name was not entered correctly on my e-ticket. Turns out it was a field limitation in the online software that prevented my entire name from being displayed. So, e-ticket is correct. Whew!
GetHuman: Let's quantify your experience contacting Icelandair. On a scale of 1 to 5, how easy is it go get help on a Icelandair problem?
~Berner Mama: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Berner Mama: I'd give them a five out of five on communication.
GetHuman: And what about Icelandair's ability to quickly and effectively address your problem?
~Berner Mama: For that I would say five out of five.
GetHuman: And finally- any advice for other Icelandair customers?
~Berner Mama: Call them early in the day or late. Don't forget any personal or account information you might need for Icelandair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Berner Mama taken from his Icelandair customer service problem that occurred on November 15th, 2017.