First Energy The Illuminating Company and PUCO...
A Illuminating Company customer review by GetHuman user ~BlackHolocaust.net from November 5th, 2017
Background on ~BlackHolocaust.net's case
GetHuman: ~BlackHolocaust.net - can you tell our other Illuminating Company customers when your case took place?
~BlackHolocaust.net: Yup. It was evening, on October 28th.
GetHuman: Did you reach out to Illuminating Company, and if so, how?
GetHuman: And which of these common Illuminating Company customer issues best describes the reason you wanted to talk to them?
(Shows ~BlackHolocaust.net a list of common Illuminating Company problems)
~BlackHolocaust.net: "Setup service" was why I was trying to call.
~BlackHolocaust.net's review of Illuminating Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Illuminating Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BlackHolocaust.net: First Energy The Illuminating Company and PUCO are both a joke, First Energy fraudulently bills customers false amounts and PUCO stands back and pretends that it's the liaison between First Energy and consumers when really First Energy and PUCO are kissing each others Azzez. If the people of OHIO want to see real change we should demand that all the federal money being spent paying for bills that consumers can't pay for themselves should be spent on solar panels and put on the homes and apartment buildings therefore lowering the cost to power a home. The Illuminating company is nothing more than a band of thieves and the same could be said about East Ohio gas, I mean how the **** can you charge people for a natural resource that was meant for everyone? Lastly I am going to create my own online agency which will allow consumers to report and score companies in the same manner that they report and score us for credit and everything else.... Thoughts anyone???????????? Don't steal my idea
GetHuman: Let's quantify your experience contacting Illuminating Company. On a scale of 1 to 5, how easy is it go get help on a Illuminating Company problem?
~BlackHolocaust.net: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BlackHolocaust.net: I'd give them a three out of five on communication.
GetHuman: And what about Illuminating Company's ability to quickly and effectively address your problem?
~BlackHolocaust.net: For that I would say four out of five.
GetHuman: And finally- any advice for other Illuminating Company customers?
~BlackHolocaust.net: Call them early in the day or late. Don't forget any personal or account information you might need for Illuminating Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BlackHolocaust.net taken from his Illuminating Company customer service problem that occurred on October 28th, 2017.