Illuminating Company: It's very shady. Some of the customer service r...
A Illuminating Company customer review by GetHuman user GetHuman-263033 from November 12th, 2017
Background on GetHuman-263033's case
GetHuman: GetHuman-263033 - can you tell our other Illuminating Company customers when your case took place?
GetHuman-263033: Yup. It was afternoon, on November 10th.
GetHuman: Did you reach out to Illuminating Company, and if so, how?
GetHuman: And which of these common Illuminating Company customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-263033 a list of common Illuminating Company problems)
GetHuman-263033: "Complaint" was why I was trying to call.
GetHuman-263033's review of Illuminating Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Illuminating Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-263033: It's very shady. Some of the customer service representatives are very incompetent. I asked them to transfer service for one of their apartments into my name a few months ago, but they offered no confirmation. I only realized yesterday (when I got fined from my management) that they didn't do it at all. MAKE SURE to get a confirmation number for everything they do for you, even if they don't offer it at first.
GetHuman: Let's quantify your experience contacting Illuminating Company. On a scale of 1 to 5, how easy is it go get help on a Illuminating Company problem?
GetHuman-263033: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-263033: I'd give them a four out of five on communication.
GetHuman: And what about Illuminating Company's ability to quickly and effectively address your problem?
GetHuman-263033: For that I would say five out of five.
GetHuman: And finally- any advice for other Illuminating Company customers?
GetHuman-263033: Call them early in the day or late. Don't forget any personal or account information you might need for Illuminating Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-263033 taken from his Illuminating Company customer service problem that occurred on November 10th, 2017.