Insinkerator: Spent over ** min on the phone for warranty hel...
A Insinkerator customer review by GetHuman user GetHuman-9663 from November 22nd, 2017
Background on GetHuman-9663's case
GetHuman: GetHuman-9663 - can you tell our other Insinkerator customers when your case took place?
GetHuman-9663: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Insinkerator, and if so, how?
GetHuman: And which of these common Insinkerator customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-9663 a list of common Insinkerator problems)
GetHuman-9663: "Technical support" was why I was trying to call.
GetHuman-9663's review of Insinkerator customer service
GetHuman: So how would you sum up your experience for GetHuman's Insinkerator customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-9663: Spent over ** min on the phone for warranty help. Transferred to several people, each over ** min wait on hold. Very hard to understand support as their English was quite broken.
GetHuman: Let's quantify your experience contacting Insinkerator. On a scale of 1 to 5, how easy is it go get help on a Insinkerator problem?
GetHuman-9663: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-9663: I'd give them a four out of five on communication.
GetHuman: And what about Insinkerator's ability to quickly and effectively address your problem?
GetHuman-9663: For that I would say one out of five.
GetHuman: And finally- any advice for other Insinkerator customers?
GetHuman-9663: Call them early in the day or late. Don't forget any personal or account information you might need for Insinkerator to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-9663 taken from his Insinkerator customer service problem that occurred on November 20th, 2017.