Insinkerator: The telephone customer service person hardly sp...
A Insinkerator customer review by GetHuman user ~Keeping fingers crossed from November 18th, 2017
Background on ~Keeping fingers crossed's case
GetHuman: ~Keeping fingers crossed - can you tell our other Insinkerator customers when your case took place?
~Keeping fingers crossed: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to Insinkerator, and if so, how?
GetHuman: And which of these common Insinkerator customer issues best describes the reason you wanted to talk to them?
(Shows ~Keeping fingers crossed a list of common Insinkerator problems)
~Keeping fingers crossed: "Technical support" was why I was trying to call.
~Keeping fingers crossed's review of Insinkerator customer service
GetHuman: So how would you sum up your experience for GetHuman's Insinkerator customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Keeping fingers crossed: The telephone customer service person hardly spoke English. Was unable to assist us. I have sent complaint form from their website but doubt we will get satisfaction. We had a disposal with deformed anti vibration tailpipe mount and had nasty garbage waste water spewing under the kitchen sink. This was no repair problem - the unit was bad. Sending an authorized repair person at our own expense would not be a solution. We hope to get some kind of credit.
GetHuman: Let's quantify your experience contacting Insinkerator. On a scale of 1 to 5, how easy is it go get help on a Insinkerator problem?
~Keeping fingers crossed: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Keeping fingers crossed: I'd give them a five out of five on communication.
GetHuman: And what about Insinkerator's ability to quickly and effectively address your problem?
~Keeping fingers crossed: For that I would say one out of five.
GetHuman: And finally- any advice for other Insinkerator customers?
~Keeping fingers crossed: Call them early in the day or late. Don't forget any personal or account information you might need for Insinkerator to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Keeping fingers crossed taken from his Insinkerator customer service problem that occurred on November 12th, 2017.