Instagram: NO RESPONSE AT ALL EVEN AFTER ** HOURS. All I w...
A Instagram customer review by GetHuman user GetHuman-16575 from November 25th, 2017
Background on GetHuman-16575's case
GetHuman: GetHuman-16575 - can you tell our other Instagram customers when your case took place?
GetHuman-16575: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Instagram, and if so, how?
GetHuman: And which of these common Instagram customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-16575 a list of common Instagram problems)
GetHuman-16575: "Something Missing on Account" was why I was trying to contact.
GetHuman-16575's review of Instagram customer service
GetHuman: So how would you sum up your experience for GetHuman's Instagram customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-16575: NO RESPONSE AT ALL EVEN AFTER ** HOURS. All I wanted was just to receive an email from Instagram to reset my password. ONLY A SIMPLE EMAIL AND YET I RECEIVED NO RESPONSE WHATSOEVER FROM INSTAGRAM EVEN AFTER CONTACTING THEM THRU THEIR HELP CENTER AND OFFICIAL TWITTER ACCOUNT. NO HELP AT ALL!!!
GetHuman: Let's quantify your experience contacting Instagram. On a scale of 1 to 5, how easy is it go get help on a Instagram problem?
GetHuman-16575: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-16575: I'd give them a four out of five on communication.
GetHuman: And what about Instagram's ability to quickly and effectively address your problem?
GetHuman-16575: For that I would say three out of five.
GetHuman: And finally- any advice for other Instagram customers?
GetHuman-16575: Call them early in the day or late. Don't forget any personal or account information you might need for Instagram to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-16575 taken from his Instagram customer service problem that occurred on November 21st, 2017.