JCP.com: As a journalist, I am amazed that JCP would hav...
A JCP.com customer review by GetHuman user ~newsman from November 13th, 2017
Background on ~newsman's case
GetHuman: ~newsman - can you tell our other JCP.com customers when your case took place?
~newsman: Yes. It was evening, on November 8th.
GetHuman: Did you reach out to JCP.com, and if so, how?
GetHuman: And which of these common JCP.com customer issues best describes the reason you wanted to talk to them?
(Shows ~newsman a list of common JCP.com problems)
~newsman: "Overcharge/Strange charge" was why I was trying to call.
~newsman's review of JCP.com customer service
GetHuman: So how would you sum up your experience for GetHuman's JCP.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~newsman: As a journalist, I am amazed that JCP would have so little inventory on Dec. **, ****, so many days before Christmas. Who is in charge of this? Bad management. It's no wonder our economy is in the toilet.
GetHuman: Let's quantify your experience contacting JCP.com. On a scale of 1 to 5, how easy is it go get help on a JCP.com problem?
~newsman: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~newsman: I'd give them a three out of five on communication.
GetHuman: And what about JCP.com's ability to quickly and effectively address your problem?
~newsman: For that I would say five out of five.
GetHuman: And finally- any advice for other JCP.com customers?
~newsman: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for JCP.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~newsman taken from his JCP.com customer service problem that occurred on November 8th, 2017.