JCP.com: While on vacation for the holiday's my family a...
A JCP.com customer review by GetHuman user ~nieceeknox from November 14th, 2017
Background on ~nieceeknox's case
GetHuman: ~nieceeknox - can you tell our other JCP.com customers when your case took place?
~nieceeknox: Yup. It was middle of the night, on November 7th.
GetHuman: Did you reach out to JCP.com, and if so, how?
GetHuman: And which of these common JCP.com customer issues best describes the reason you wanted to talk to them?
(Shows ~nieceeknox a list of common JCP.com problems)
~nieceeknox: "Returns" was why I was trying to call.
~nieceeknox's review of JCP.com customer service
GetHuman: So how would you sum up your experience for GetHuman's JCP.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nieceeknox: While on vacation for the holiday's my family and I took time to shop at my favorite department store JCPENNY. I was undecided on my choice of fashion for my teenage twin's. There was this OUTSTANDING,MOTIVATED and very CONFIDENT sales associate in customer service that was very helpful. Her name is Cynthia Angatia, OMG JCP should alway's recognize SUPER OUTSTANDING ASSOCIATES like Ms. Angatia. I highly recommend Cynthia Angatia, She's an example of EXCELLENCY and I would hire her anytime for my company's.
GetHuman: Let's quantify your experience contacting JCP.com. On a scale of 1 to 5, how easy is it go get help on a JCP.com problem?
~nieceeknox: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nieceeknox: I'd give them a five out of five on communication.
GetHuman: And what about JCP.com's ability to quickly and effectively address your problem?
~nieceeknox: For that I would say five out of five.
GetHuman: And finally- any advice for other JCP.com customers?
~nieceeknox: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for JCP.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nieceeknox taken from his JCP.com customer service problem that occurred on November 7th, 2017.