JCP.com: I wanted to write a review on "Karen" in the sh...
A JCP.com customer review by GetHuman user ~debfunches from November 18th, 2017
Background on ~debfunches's case
GetHuman: ~debfunches - can you tell our other JCP.com customers when your case took place?
~debfunches: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to JCP.com, and if so, how?
GetHuman: And which of these common JCP.com customer issues best describes the reason you wanted to talk to them?
(Shows ~debfunches a list of common JCP.com problems)
~debfunches: "Overcharge/Strange charge" was why I was trying to call.
~debfunches's review of JCP.com customer service
GetHuman: So how would you sum up your experience for GetHuman's JCP.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~debfunches: I wanted to write a review on "Karen" in the shoe department at the Vancouver Washington tech center store (off Millplain). I went in on Labor Day with my daughter to buy shoes. I was annoyed and irratated that on such a busy day... There was only one person working in the shoe department. Karen made my feeling of frustration turn into feeling impressed by her level of service. There were about * people behind me waiting and she was helping one person in front of me, with a very complicated transaction. In a situation where most people would crack... She remained calm, and composed. She patiently but briskly helped each customer and did all she could to get each person what they needed. I had to ask her to get about * different shoes... Each time she happily retrieved the shoe I asked for, and didn't make me feel like a burden. I have very high retail expectations... I have worked in retail my whole working career and currently own a jewelry design*wholesale jewelry distributio
GetHuman: Let's quantify your experience contacting JCP.com. On a scale of 1 to 5, how easy is it go get help on a JCP.com problem?
~debfunches: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~debfunches: I'd give them a one out of five on communication.
GetHuman: And what about JCP.com's ability to quickly and effectively address your problem?
~debfunches: For that I would say five out of five.
GetHuman: And finally- any advice for other JCP.com customers?
~debfunches: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for JCP.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~debfunches taken from his JCP.com customer service problem that occurred on November 16th, 2017.