JCP.com: Looking for curtains but have NO choice, have t...
A JCP.com customer review by GetHuman user GetHuman-22542 from November 16th, 2017
Background on GetHuman-22542's case
GetHuman: GetHuman-22542 - can you tell our other JCP.com customers when your case took place?
GetHuman-22542: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to JCP.com, and if so, how?
GetHuman: And which of these common JCP.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-22542 a list of common JCP.com problems)
GetHuman-22542: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-22542's review of JCP.com customer service
GetHuman: So how would you sum up your experience for GetHuman's JCP.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-22542: Looking for curtains but have NO choice, have to order everything hardly anything in the store. Store bei g remodeled and looks like some warehouse, floor is not nice tile anymore just waxed concrete. This store is not appealing at all anymore most likely won't do anymore shopping there.
GetHuman: Let's quantify your experience contacting JCP.com. On a scale of 1 to 5, how easy is it go get help on a JCP.com problem?
GetHuman-22542: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-22542: I'd give them a three out of five on communication.
GetHuman: And what about JCP.com's ability to quickly and effectively address your problem?
GetHuman-22542: For that I would say four out of five.
GetHuman: And finally- any advice for other JCP.com customers?
GetHuman-22542: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for JCP.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-22542 taken from his JCP.com customer service problem that occurred on November 13th, 2017.