JCP.com: I have not had a moment to submit my compliment...
A JCP.com customer review by GetHuman user ~kcorbi from November 14th, 2017
Background on ~kcorbi's case
GetHuman: ~kcorbi - can you tell our other JCP.com customers when your case took place?
~kcorbi: Yup. It was afternoon, on November 7th.
GetHuman: Did you reach out to JCP.com, and if so, how?
GetHuman: And which of these common JCP.com customer issues best describes the reason you wanted to talk to them?
(Shows ~kcorbi a list of common JCP.com problems)
~kcorbi: "Change order" was why I was trying to call.
~kcorbi's review of JCP.com customer service
GetHuman: So how would you sum up your experience for GetHuman's JCP.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kcorbi: I have not had a moment to submit my compliment to JCP for the excellent service that I did receive from Shantie (Lingerie Dept) at the Citrus Park Town Center***** Citrus Park Mall*Tampa FL *******This was prior to the holidays.*She was so helpful and took her time with me to find the right bra for me. *I felt terrible that I kept her so long but she never complained or was impatient.*She is an excellent employee and should be *commended for this. *I will come back again and hope that I see her again.*Please apologize to her for me.*This is what customer service is all about as one csr to another.**Thank you Shantie and hope that you are acknowledged. We should have more employees like you.**Thank you again Shantie! :)
GetHuman: Let's quantify your experience contacting JCP.com. On a scale of 1 to 5, how easy is it go get help on a JCP.com problem?
~kcorbi: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kcorbi: I'd give them a five out of five on communication.
GetHuman: And what about JCP.com's ability to quickly and effectively address your problem?
~kcorbi: For that I would say three out of five.
GetHuman: And finally- any advice for other JCP.com customers?
~kcorbi: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for JCP.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kcorbi taken from his JCP.com customer service problem that occurred on November 7th, 2017.