JCPenney: Unfortunately the lady who took my call was una...
A JCPenney customer review by GetHuman user GetHuman-47125 from November 15th, 2017
Background on GetHuman-47125's case
GetHuman: GetHuman-47125 - can you tell our other JCPenney customers when your case took place?
GetHuman-47125: Yes I can. It was afternoon, on November 6th.
GetHuman: Did you reach out to JCPenney, and if so, how?
GetHuman: And which of these common JCPenney customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-47125 a list of common JCPenney problems)
GetHuman-47125: "Complaint" was why I was trying to call.
GetHuman-47125's review of JCPenney customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-47125: Unfortunately the lady who took my call was unable to assist me and is forwarding my complaint to upper management. I do not have an estimated time for a call back.
GetHuman: Let's quantify your experience contacting JCPenney. On a scale of 1 to 5, how easy is it go get help on a JCPenney problem?
GetHuman-47125: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-47125: I'd give them a five out of five on communication.
GetHuman: And what about JCPenney's ability to quickly and effectively address your problem?
GetHuman-47125: For that I would say four out of five.
GetHuman: And finally- any advice for other JCPenney customers?
GetHuman-47125: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-47125 taken from his JCPenney customer service problem that occurred on November 6th, 2017.