JCPenney: Tengo varios dias por hacer una cuenta con JCP...
A JCPenney customer review by GetHuman user ~Pedro Rosario from November 27th, 2017
Background on ~Pedro Rosario's case
GetHuman: ~Pedro Rosario - can you tell our other JCPenney customers when your case took place?
~Pedro Rosario: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to JCPenney, and if so, how?
GetHuman: And which of these common JCPenney customer issues best describes the reason you wanted to talk to them?
(Shows ~Pedro Rosario a list of common JCPenney problems)
~Pedro Rosario: "Complaint" was why I was trying to call.
~Pedro Rosario's review of JCPenney customer service
GetHuman: So how would you sum up your experience for GetHuman's JCPenney customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pedro Rosario: Tengo varios dias por hacer una cuenta con JCP y NO me acepta ninguna clave(password) Que difisil ha sido. Es porque quiero pagar una targeta de credito y NO ha sido posible...wow Llame y tampoco pude.******@***.com
GetHuman: Let's quantify your experience contacting JCPenney. On a scale of 1 to 5, how easy is it go get help on a JCPenney problem?
~Pedro Rosario: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pedro Rosario: I'd give them a one out of five on communication.
GetHuman: And what about JCPenney's ability to quickly and effectively address your problem?
~Pedro Rosario: For that I would say one out of five.
GetHuman: And finally- any advice for other JCPenney customers?
~Pedro Rosario: Call them early in the day or late. Don't forget any personal or account information you might need for JCPenney to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pedro Rosario taken from his JCPenney customer service problem that occurred on November 20th, 2017.