JPMorgan Retirement Plan Services: I put in a request for a withdrawal and had to...
A JPMorgan Retirement Plan Services customer review by GetHuman user ~tole fu from November 6th, 2017
Background on ~tole fu 's case
GetHuman: ~tole fu - can you tell our other JPMorgan Retirement Plan Services customers when your case took place?
~tole fu : Yeah. It was evening, on October 28th.
GetHuman: Did you reach out to JPMorgan Retirement Plan Services, and if so, how?
GetHuman: And which of these common JPMorgan Retirement Plan Services customer issues best describes the reason you wanted to talk to them?
(Shows ~tole fu a list of common JPMorgan Retirement Plan Services problems)
~tole fu : "Setup an account" was why I was trying to call.
~tole fu 's review of JPMorgan Retirement Plan Services customer service
GetHuman: So how would you sum up your experience for GetHuman's JPMorgan Retirement Plan Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tole fu : I put in a request for a withdrawal and had to call them back to check on the status. I went on vacation* they sent an e-mail but my out of office was on. So a week go's by with no call, so i decided to call them and they tell me they sent me an e-mail. I told the lady i was on vacation so there was no way i would have receive the e-mail. Why didn't someone call me??? they had no answer except for someone sent me an e-mail. So this pushed my process back a few more weeks. i could go on with the custmer service at JP morgan, but give them a call your find out yourself.
GetHuman: Let's quantify your experience contacting JPMorgan Retirement Plan Services. On a scale of 1 to 5, how easy is it go get help on a JPMorgan Retirement Plan Services problem?
~tole fu : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tole fu : I'd give them a two out of five on communication.
GetHuman: And what about JPMorgan Retirement Plan Services's ability to quickly and effectively address your problem?
~tole fu : For that I would say three out of five.
GetHuman: And finally- any advice for other JPMorgan Retirement Plan Services customers?
~tole fu : Call them early in the day or late. Don't forget any personal or account information you might need for JPMorgan Retirement Plan Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tole fu taken from his JPMorgan Retirement Plan Services customer service problem that occurred on October 28th, 2017.