JVC America: The initial tech support had no clue how to tro...
A JVC America customer review by GetHuman user ~Matthew Mathis from November 14th, 2017
Background on ~Matthew Mathis's case
GetHuman: ~Matthew Mathis - can you tell our other JVC America customers when your case took place?
~Matthew Mathis: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to JVC America, and if so, how?
GetHuman: And which of these common JVC America customer issues best describes the reason you wanted to talk to them?
(Shows ~Matthew Mathis a list of common JVC America problems)
~Matthew Mathis: "Technical support" was why I was trying to call.
~Matthew Mathis's review of JVC America customer service
GetHuman: So how would you sum up your experience for GetHuman's JVC America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Matthew Mathis: The initial tech support had no clue how to troubleshoot the projector. They gave us a number to call for installers so that they could assist. The number that they gave us goes straight to voicemail and we have not receiver a call back. Very unprofessional
GetHuman: Let's quantify your experience contacting JVC America. On a scale of 1 to 5, how easy is it go get help on a JVC America problem?
~Matthew Mathis: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Matthew Mathis: I'd give them a three out of five on communication.
GetHuman: And what about JVC America's ability to quickly and effectively address your problem?
~Matthew Mathis: For that I would say one out of five.
GetHuman: And finally- any advice for other JVC America customers?
~Matthew Mathis: Call them early in the day or late. Don't forget any personal or account information you might need for JVC America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Matthew Mathis taken from his JVC America customer service problem that occurred on November 12th, 2017.