JVC America: The website ***** - it could not even find the...

A JVC America customer review by GetHuman user ~motugirl from November 23rd, 2017

Background on ~motugirl's case

GetHuman: ~motugirl - can you tell our other JVC America customers when your case took place?
~motugirl: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to JVC America, and if so, how?
~motugirl: I used the 800-252-5722 number I found for on the GetHuman JVC America customer phone number page I was on: JVC America Customer Service Phone Number
GetHuman: And which of these common JVC America customer issues best describes the reason you wanted to talk to them?
(Shows ~motugirl a list of common JVC America problems)
~motugirl: "Warranty claim" was why I was trying to call.

~motugirl's review of JVC America customer service

GetHuman: So how would you sum up your experience for GetHuman's JVC America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~motugirl: The website ***** - it could not even find the TV model. I was trying to get warranty service for missing parts on my new TV. The phone number also ***** - the menu is limited and there is no back feature. But selecting ** got me to a human and they are sending the missing parts no charge.
GetHuman: Let's quantify your experience contacting JVC America. On a scale of 1 to 5, how easy is it go get help on a JVC America problem?
~motugirl: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~motugirl: I'd give them a four out of five on communication.
GetHuman: And what about JVC America's ability to quickly and effectively address your problem?
~motugirl: For that I would say three out of five.
GetHuman: And finally- any advice for other JVC America customers?
~motugirl: Call them early in the day or late. Don't forget any personal or account information you might need for JVC America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~motugirl taken from his JVC America customer service problem that occurred on November 13th, 2017.

JVC America

1.50 of 5 stars | 13 reviews

~motugirl's JVC America Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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