Jersey Central Power & Light (JCP&L): JCP&L employee error
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user GetHuman-jonjon from November 29th, 2017
Background on GetHuman-jonjon's case
GetHuman: GetHuman-jonjon - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
GetHuman-jonjon: Yes I can. It was afternoon, on November 24th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jonjon a list of common Jersey Central Power & Light (JCP&L) problems)
GetHuman-jonjon: "Service issue" was why I was trying to call.
GetHuman-jonjon's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jonjon: JCP&L employee error
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-jonjon: My husband and I owned the property we tried to turn on electric for, for over ** years. It is a summer rental. We turned off electric in May, got a final bill. We tried to turn on electric in Sept and were told they had left the electric on for the summer tenant but never got their name or information and if we did not supply them with the summer lease and Certificate of Occupancy, they weren't turning on our electric. Or we could pay the bill! We gave them the realtor's name and number, who rented the place, but were told after an investigation they would let us know if they would turn on the electric. We are going to the house this Tuesday and if the electric is not on, we will rent a hotel room and stay until there is electric in the home. We will sue them for the cost of the hotel room and ask the judge for punitive damages as we will not be able to clean or do the laundry in our beach house. They really think they can hold us liable for one of their employees errors. I will also be writing to consumer affairs as I think this company and it's employees are out of control.
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
GetHuman-jonjon: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jonjon: I'd give them a three out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
GetHuman-jonjon: For that I would say four out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
GetHuman-jonjon: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jonjon taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 24th, 2017.