JetBlue: To Whom it may concern:**At *:** pm ********* I...
A JetBlue customer review by GetHuman user ~pgiorgio from November 16th, 2017
Background on ~pgiorgio's case
GetHuman: ~pgiorgio - can you tell our other JetBlue customers when your case took place?
~pgiorgio: Sure. It was morning, on November 13th.
GetHuman: Did you reach out to JetBlue, and if so, how?
GetHuman: And which of these common JetBlue customer issues best describes the reason you wanted to talk to them?
(Shows ~pgiorgio a list of common JetBlue problems)
~pgiorgio: "Change flight" was why I was trying to call.
~pgiorgio's review of JetBlue customer service
GetHuman: So how would you sum up your experience for GetHuman's JetBlue customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pgiorgio: To Whom it may concern:**At *:** pm ********* I went to Kayak.com and searched for flights from San Diego Cal to JFK in NY. I am a jet blue customer and have used Jetblue for every trip I have been on in my life. I have never had an issue until today. I found a great flight for *** a person non stop, went to book it and it redirected me right to your jetblue.com site. Still showed for the *** per person flight. So I signed into my true blue rewards to make sure I got credit for my purchase today. After going through every prompt while booking the flight I got to the final screen and selected seats **E and **F for me and my fiance. I also input my credit card information and checked the accept box for the terms and agreements and hit the confirmation button and it decided to tell me It was no longer available. Thinking that this was just an error I than decided to go back to Kayak.com and try it again and it still showed for the *** per person on the same flight ***. Again it redirected
GetHuman: Let's quantify your experience contacting JetBlue. On a scale of 1 to 5, how easy is it go get help on a JetBlue problem?
~pgiorgio: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pgiorgio: I'd give them a two out of five on communication.
GetHuman: And what about JetBlue's ability to quickly and effectively address your problem?
~pgiorgio: For that I would say three out of five.
GetHuman: And finally- any advice for other JetBlue customers?
~pgiorgio: Call them early in the day or late. Don't forget any personal or account information you might need for JetBlue to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pgiorgio taken from his JetBlue customer service problem that occurred on November 13th, 2017.