Julep: They entice with a great trial deal and that a...
A Julep customer review by GetHuman user ~corry212 from November 22nd, 2017
Background on ~corry212's case
GetHuman: ~corry212 - can you tell our other Julep customers when your case took place?
~corry212: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to Julep, and if so, how?
GetHuman: And which of these common Julep customer issues best describes the reason you wanted to talk to them?
(Shows ~corry212 a list of common Julep problems)
~corry212: "None of those really matches why I wanted to contact Julep that day." was why I was trying to contact.
~corry212's review of Julep customer service
GetHuman: So how would you sum up your experience for GetHuman's Julep customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~corry212: They entice with a great trial deal and that a once a month shipment will be sent unless you cancel. Unable to cancel because it cannot be done online and they will not answer the phone! MORE IMPORTANTLY: TRIAL PACKAGE RECEIVED ON *******, CHECKING ACCOUNT CHARGED FOR *ND SHIPMENT ON *******! THAT IS ** DAYS LATER!!! ** DAYS IS NOT A MONTH!!! I CANT SEEM TO GET HOLD OF THEM TO CANCEL BECAUSE THEY WONT ANSWER THE PHONE!!!
GetHuman: Let's quantify your experience contacting Julep. On a scale of 1 to 5, how easy is it go get help on a Julep problem?
~corry212: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~corry212: I'd give them a five out of five on communication.
GetHuman: And what about Julep's ability to quickly and effectively address your problem?
~corry212: For that I would say one out of five.
GetHuman: And finally- any advice for other Julep customers?
~corry212: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Julep to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~corry212 taken from his Julep customer service problem that occurred on November 14th, 2017.