KFC: I visit store *D****** quite often, I am not im...
A KFC customer review by GetHuman user ~goldgrandpa from November 18th, 2017
Background on ~goldgrandpa's case
GetHuman: ~goldgrandpa - can you tell our other KFC customers when your case took place?
~goldgrandpa: Yup. It was morning, on November 11th.
GetHuman: Did you reach out to KFC, and if so, how?
GetHuman: And which of these common KFC customer issues best describes the reason you wanted to talk to them?
(Shows ~goldgrandpa a list of common KFC problems)
~goldgrandpa: "Cancel a reservation" was why I was trying to call.
~goldgrandpa's review of KFC customer service
GetHuman: So how would you sum up your experience for GetHuman's KFC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~goldgrandpa: I visit store *D****** quite often, I am not impressed to see a manager (Steve) embarrassing the employees in front of customers, concerning their work effort as a new hire. I have observed this several times to a point where the employee was in tears. As a representative of your company, the management lacks professionalism. These issues should have been addressed out of public view.
GetHuman: Let's quantify your experience contacting KFC. On a scale of 1 to 5, how easy is it go get help on a KFC problem?
~goldgrandpa: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~goldgrandpa: I'd give them a five out of five on communication.
GetHuman: And what about KFC's ability to quickly and effectively address your problem?
~goldgrandpa: For that I would say two out of five.
GetHuman: And finally- any advice for other KFC customers?
~goldgrandpa: Call them early in the day or late. Don't forget any personal or account information you might need for KFC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~goldgrandpa taken from his KFC customer service problem that occurred on November 11th, 2017.