KFC: The lady on the phone was polite and. Very conc...
A KFC customer review by GetHuman user ~Shae from November 20th, 2017
Background on ~Shae's case
GetHuman: ~Shae - can you tell our other KFC customers when your case took place?
~Shae: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to KFC, and if so, how?
GetHuman: And which of these common KFC customer issues best describes the reason you wanted to talk to them?
(Shows ~Shae a list of common KFC problems)
~Shae: "Missing Delivery" was why I was trying to call.
~Shae's review of KFC customer service
GetHuman: So how would you sum up your experience for GetHuman's KFC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Shae: The lady on the phone was polite and. Very concerned with my experience at kfc and let me tell you I wasn't satisfied with the store
GetHuman: Let's quantify your experience contacting KFC. On a scale of 1 to 5, how easy is it go get help on a KFC problem?
~Shae: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Shae: I'd give them a five out of five on communication.
GetHuman: And what about KFC's ability to quickly and effectively address your problem?
~Shae: For that I would say one out of five.
GetHuman: And finally- any advice for other KFC customers?
~Shae: Call them early in the day or late. Don't forget any personal or account information you might need for KFC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Shae taken from his KFC customer service problem that occurred on November 14th, 2017.
KFC
3.48 of 5 stars | 164 reviews
~Shae's KFC Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
4 out of 5 stars
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