KFC: We did not get the product we ordered AND paid for
A KFC customer review by GetHuman user GetHuman-kmelhsie from December 7th, 2017
Background on GetHuman-kmelhsie's case
GetHuman: GetHuman-kmelhsie - can you tell our other KFC customers when your case took place?
GetHuman-kmelhsie: Yup. It was evening, on November 28th.
GetHuman: Did you reach out to KFC, and if so, how?
GetHuman: And which of these common KFC customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-kmelhsie a list of common KFC problems)
GetHuman-kmelhsie: "Cancel a reservation" was why I was trying to call.
GetHuman-kmelhsie's review of KFC customer service
GetHuman: So how would you sum up your experience for GetHuman's KFC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kmelhsie: We did not get the product we ordered AND paid for
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-kmelhsie: My husband went through the drive through on ******* at *:** pm at Store *G****** in Owensboro Ky. He ordered and paid for * *-pc meals and we only received one pc in each meal. I called the store directly and the person who handled the call actually thought we were trying to get more chicken for free. She asked when this happened and why we did not call at that precise moment. I am sorry we had this happen in the evening and I did not have time to get this run around until today. It matters not, we paid for and did not get our product. She was RUDE!!! She then said we can come in within a week and get two legs. We paid for it and are out the money now - a week from now - a month from now - get the picture. We do not, as a habit get take out often. We have the "Leave It to Beaver " dinners at home with the family and take out is a treat. I can not promise we will be in within a week. Is there a way to mail us a coupon? I mean really this is such a small deal to you - a big company. I am as honest a person as you will find. That is why I expect honesty in return. You can reply at *****@***.com and I will answer any questions you have. Our receipt says Restaurant *G****** Ticket ***** on ****-**-** at *:** PM and cashier Kelsey
GetHuman: Let's quantify your experience contacting KFC. On a scale of 1 to 5, how easy is it go get help on a KFC problem?
GetHuman-kmelhsie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kmelhsie: I'd give them a three out of five on communication.
GetHuman: And what about KFC's ability to quickly and effectively address your problem?
GetHuman-kmelhsie: For that I would say two out of five.
GetHuman: And finally- any advice for other KFC customers?
GetHuman-kmelhsie: Call them early in the day or late. Don't forget any personal or account information you might need for KFC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kmelhsie taken from his KFC customer service problem that occurred on November 28th, 2017.