Kaiser Permanente - California: I chose Keiser based on two calls to member ser...
A Kaiser Permanente - California customer review by GetHuman user ~calbrads from November 4th, 2017
Background on ~calbrads's case
GetHuman: ~calbrads - can you tell our other Kaiser Permanente - California customers when your case took place?
~calbrads: Yes I can. It was morning, on November 2nd.
GetHuman: Did you reach out to Kaiser Permanente - California, and if so, how?
GetHuman: And which of these common Kaiser Permanente - California customer issues best describes the reason you wanted to talk to them?
(Shows ~calbrads a list of common Kaiser Permanente - California problems)
~calbrads: "Update account information" was why I was trying to call.
~calbrads's review of Kaiser Permanente - California customer service
GetHuman: So how would you sum up your experience for GetHuman's Kaiser Permanente - California customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~calbrads: I chose Keiser based on two calls to member services, turns out both calls and operatrs knew nothing, everything they said was wrong.*I am now trying to get my employer to switch my health care provider.
GetHuman: Let's quantify your experience contacting Kaiser Permanente - California. On a scale of 1 to 5, how easy is it go get help on a Kaiser Permanente - California problem?
~calbrads: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~calbrads: I'd give them a five out of five on communication.
GetHuman: And what about Kaiser Permanente - California's ability to quickly and effectively address your problem?
~calbrads: For that I would say five out of five.
GetHuman: And finally- any advice for other Kaiser Permanente - California customers?
~calbrads: Call them early in the day or late. Don't forget any personal or account information you might need for Kaiser Permanente - California to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~calbrads taken from his Kaiser Permanente - California customer service problem that occurred on November 2nd, 2017.