Kaiser Permanente - California: I waited an hour just to receive my prescriptio...
A Kaiser Permanente - California customer review by GetHuman user GetHuman-324319 from November 4th, 2017
Background on GetHuman-324319's case
GetHuman: GetHuman-324319 - can you tell our other Kaiser Permanente - California customers when your case took place?
GetHuman-324319: Yes. It was afternoon, on November 1st.
GetHuman: Did you reach out to Kaiser Permanente - California, and if so, how?
GetHuman: And which of these common Kaiser Permanente - California customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-324319 a list of common Kaiser Permanente - California problems)
GetHuman-324319: "Renew coverage" was why I was trying to call.
GetHuman-324319's review of Kaiser Permanente - California customer service
GetHuman: So how would you sum up your experience for GetHuman's Kaiser Permanente - California customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-324319: I waited an hour just to receive my prescription. The number board was not working. The lady calling out the numbers was blocked by all the noise. I never heard my number called. They had to call the dentist for a number but that is not a good excuse for taking * hour....
GetHuman: Let's quantify your experience contacting Kaiser Permanente - California. On a scale of 1 to 5, how easy is it go get help on a Kaiser Permanente - California problem?
GetHuman-324319: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-324319: I'd give them a two out of five on communication.
GetHuman: And what about Kaiser Permanente - California's ability to quickly and effectively address your problem?
GetHuman-324319: For that I would say one out of five.
GetHuman: And finally- any advice for other Kaiser Permanente - California customers?
GetHuman-324319: Call them early in the day or late. Don't forget any personal or account information you might need for Kaiser Permanente - California to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-324319 taken from his Kaiser Permanente - California customer service problem that occurred on November 1st, 2017.